TFSC WINTER WEATHER DAMAGE
Due to the winter weather that Texas received in the past week, our office has sustained significant water damage due to busted water lines. All of our office staff will be working remotely until we are cleared to safely return to the building. If you need to contact the commission, we highly recommend you to email the staff member you are trying to reach. You can find all of our staffs contact information by clicking Here.
If you submitted a complaint to the commission in February 2021, the Director of Compliance is asking that you please resubmit your complaint form and all your documents via email to firstname.lastname@example.org.
We will still be processing all incoming and outgoing mail as normal.
Winter Storm Impact
Attention licensed funeral establishments, if your funeral establishment (funeral home, commercial embalming center or crematory) has sustained any type of damage due to the recent winter storm or other unforeseen situation and you are in need of temporary relocation of your facility, please contact the Texas Funeral Service Commission through our office email. We will guide you through the process of relocating your funeral establishment for a temporary time in order for you to continue serving your community and remain compliant with our state rules. Our office email is email@example.com
IMPORTANT AGENCY UPDATES DUE TO COVID-19:
- In accordance with the CDC and the Executive Orders from Governor, Greg Abbott, our agency has chosen to close due to Covid-19. In order to keep our staff and their families safe, our staff will be telecommuting until further notice. We ask that you contact staff via email with any questions or issues that you may have. If this is not an option for you and you wish to leave a voicemail, please note that there will be a delay in returning voicemails. You can find all of our staffs contact information by clicking Here
- In light of the continued risk of exposure to the coronavirus, and for the safety of our staff , TFSC will continue working predominantly remotely. Our office hours will be 8am - 4pm. We highly recommend you to email staff with any questions or concerns (link above). If you call the office and are unable to speak with staff, please make sure you leave a voicemail with your name, phone number and a brief message with your question/concern.
- The "in-person" Continuing Education requirement has been waived until further notice. You will still be required to obtain all 16 hours of CE.
- Funeral Home Operations
Throughout this health crisis, each government agency has collaborated with the various professional experts trying to interpret the different guidelines and recommendations in order to clarify those guidelines for their constituents. As a state agency, there is no possible method of addressing every scenario or situation that funeral directors, across this great state, may encounter. As the governor has indicated funeral services, interment services and memorial services are viewed as church or worship services within his published minimum health standards located in his Re-opening Texas Report. We cannot mandate the exact number of guests who can attend a funeral service at every licensed facility. Therefore, each funeral home MUST evaluate their own unique surroundings and guest participation to determine how many people are appropriate in the funeral home establishment for a viewing/visitation and for a funeral service. It is also up to each funeral home to determine the appropriate duration of viewing/visitation/calling hours, seating arrangements in the chapel/church, and use of facial coverings for the attending guests. The Texas Funeral Service Commission will fully support each funeral director as they decide how many people can safely participate in any type of funeral service activity.
- Recommendations for Funeral Practitioners during Covid-19 Outbreak:
The mission of the Texas Funeral Service Commission (TFSC) is to protect the public from deceptive practices in the funeral and death care industry through a process of impartial enforcement, inspection, licensing and education in order to guarantee every citizen’s final disposition is conducted professionally and ethically.
Arranging for a funeral, cremation or burial is a major consumer purchase involving many emotional, religious and social considerations. As such, the TFSC requires the highest standards of professional and ethical conduct from the funeral and death care industry.
The TFSC serves the public of Texas and is accountable to the public. The TFSC strives to be responsible, ethical and open in its actions, being ever mindful of its obligation to utilize state funds and resources in a cost effective and efficient manner.
The TFSC performs two primary services – Licensing and Compliance. The Licensing Division reviews individual and establishment applications to ensure that licensees meet the standards and qualifications set by statute. The Compliance Division investigates complaints against licensees and inspects establishments to ensure compliance with regulations.
Any individual who has concerns regarding the Commission or its services should write to the Executive Director, who is the agency’s designated customer service representative. If the Executive Director is unable to resolve a concern, it will be referred to Commissioners for resolution.
Look to the TFSC News & Things to Know page for important updates and notices.